Shipping Policy

1. Order Processing & Dispatch

We are dedicated to delivering your fresh, natural, and cow-based products in optimum condition. Every order undergoes quality checks and careful packing before dispatch:

• Processing Time: Orders are typically processed and packed within 24 to 48 business hours after payment confirmation.
• Dispatch Days: We dispatch packages from Monday to Saturday, excluding Sundays and recognized national/public holidays.
• Batch Freshness: As many of our traditional items are freshly prepared, high-demand items may occasionally take slightly longer to prepare and dispatch.

2. Estimated Delivery Timelines

Once dispatched, shipments are handed over to our trusted courier and logistics partners. Estimated transit times vary based on delivery destination:

• Metro Cities: 3 – 5 business days after dispatch.
• Rest of India (Tier 2 & Tier 3 Cities): 5 – 7 business days after dispatch.
• Remote / Rural Areas: 7 – 10 business days depending on courier accessibility.

Note: Delivery schedules are estimates provided by logistics carriers and may be subject to unforeseen delays caused by weather conditions, festival rush, or regional transit restrictions.

3. Shipping Charges

Shipping fees are calculated transparently during the checkout process based on the weight, dimensions of the consignment, and delivery pin code:

• Standard shipping rates will be clearly shown at the final checkout screen prior to payment.
• Any ongoing free delivery offers or promotional shipping discounts are applied automatically when the minimum eligible order value is reached.

4. Safe & Secure Packaging

Because we deal with natural products—including pure A2 Ghee, traditional oils, herbal formulations, and organic derivatives—packaging safety is our utmost priority:

• Liquid and glass-contained products are secured with leak-proof seals and protective cushioning to prevent breakage.
• We ensure food-safe, hygienic, and eco-friendly packing materials are utilized to preserve the organic freshness of all items throughout their transit journey.

5. Order Tracking & Notifications

We keep you informed at every step of your shipment's journey:

• As soon as your package is dispatched, an automated notification containing your Tracking Number (AWB) and carrier details will be sent via Email or SMS.
• You can monitor the real-time progress and estimated arrival of your consignment through the carrier tracking link provided.

6. Address Accuracy & Receiving Guidelines

7. In-Transit Damages & Package Tampering

We take extraordinary care in packing, but in the rare event of transit damage:

• If the outer parcel appears heavily damaged, crushed, or tampered with at the time of delivery, please refuse to accept it or record a note with the delivery personnel.
• Please capture clear photos and an unboxing video of the damaged package and notify our support team within 24 hours of delivery so we can coordinate with our courier partner.

8. Shipping Support & Inquiries

If you have questions about your delivery status, shipping timeline, or special dispatch requests, please contact our team: